FAQ

We offer courier delivery locally around Australia. All orders are shipped within one business day of your confirmed order.

We have multiple pick up locations around Australia. Simply select the most convenient pick up location during checkout.

Most domestic orders arrive within 3-5 business days with standard courier services. Click and Collect orders are usually ready within 24 hours. Once the order is ready for collection, you will receive an email or text message. For urgent orders, please place the order before 11am, Monday to Friday only.

Unfortunately we do not currently ship internationally. We only accept orders placed from Australia.

We accept all major credit cards, as well as ApplyPay, Google Pay, and Shop Pay.

Yes, as long as they have the Visa or Master Card logo.

Our store uses state-of-the-art encryption to ensure that all purchases are 100% safe. We never store your credit card information.

All prices on our website include GST.

If you need to change or cancel your order, please contact us as soon as possible after placing your order. Once your order begins processing, we can no longer make changes or cancel it.

We gladly accept returns on new, unused merchandise within 14 days of original purchase. Please contact us for return instructions.

We are standing by to help you. Please reach out by phone at 1300-000-000 or contact us by email here. We are available seven days a week to help you.

Most refunds are processed within seven business days of receiving the merchandise back to our warehouse. This timeframe can vary depending on your bank's policies.